Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with Wildzy Casino. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and the choices and rights available to you under applicable data protection laws, including the GDPR where it applies.

Information We Collect

We collect information that helps us provide our services, keep accounts secure and comply with legal obligations. This may include:

Account and identity details you provide when registering: name, date of birth, country of residence, contact email and any other identification information you supply.
Verification documents and related data when identity verification (KYC) is required: copies of identity documents, photos or selfies with an ID, and proof of address.
Account activity and usage data: login history, settings, preferences, game and site activity, support interactions and other actions on our site.
Technical and device data: IP address, browser type and version, device identifiers, operating system, and performance or diagnostic data.
Communications and marketing preferences: messages you send to us, and whether you opt in to receive marketing.
Data created by automated processes: fraud or security checks, risk scoring and other automated decisions necessary for account safety and compliance.

How We Use Your Information

We use personal data for clear and limited purposes, including:

To create and manage your account, verify your identity and communicate with you about your account.
To provide, operate and improve our website and services, including technical support and customer service.
To detect, prevent and investigate fraud, suspicious activity, security incidents and to manage risk.
To comply with legal and regulatory obligations, such as identity verification and record-keeping requirements.
To send you service-related messages and, where you have consented, marketing communications in line with your preferences.
To perform analytics and testing to improve site performance, content and user experience.

Lawful Bases for Processing

Under GDPR and similar laws we rely on different lawful bases depending on the purpose:

Performance of a contract: to operate your account and deliver the services you request.
Legal obligation: to comply with KYC, record-keeping and other statutory duties.
Legitimate interests: for fraud prevention, security, analytics, improving services and enforcing our terms, provided those interests do not override your rights.
Consent: where required (for example, certain marketing communications and optional cookies). You can withdraw consent at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to provide and improve our services, measure usage and personalise your experience. Some cookies are necessary for the site to function, while others require your consent.

Necessary cookies: enable basic site functions and security.
Performance and analytics cookies: help us understand how the site is used and improve it.
Functional cookies: remember your preferences and settings.
Marketing cookies: used where you have given consent to tailor communications.

You can manage cookie settings in your browser and, where available, through our cookie controls. Withdrawing consent will not affect personal data processed lawfully before the withdrawal.

Sharing and Disclosure

We do not sell your personal data. We may share information with selected third parties when necessary and proportionate:

Service providers who assist us with hosting, IT, analytics, customer support and similar operational services.
Regulators, law enforcement or other public authorities when required by law or to respond to lawful requests.
Parties involved in legal claims or disputes when necessary to protect our rights or fulfill legal duties.
Other recipients in the course of corporate transactions such as a purchase, merger, reorganisation or asset transfer.

We require our service providers to protect your data and process it only on our instructions.

International Transfers

Your information may be processed in countries outside your home jurisdiction. When we transfer personal data internationally we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, and we limit transfers to what is necessary for the purposes set out in this policy.

Data Retention

We retain personal data only as long as needed for the purposes described, to comply with legal or regulatory requirements, and to resolve disputes or enforce our agreements. Retention periods may vary depending on the type of data and applicable laws. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal data, including:

Right of access: to request a copy of personal data we hold about you.
Right to rectification: to correct inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances.
Right to restriction or objection: to request limits on certain processing or to object to processing based on legitimate interests.
Right to data portability: to receive certain personal data in a structured, commonly used format.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

Automated Decisions and Profiling

We may use automated processing and profiling to assess risk, detect fraud and manage account security. These processes help protect you and other users. Where automated decisions produce legal or similarly significant effects, we will provide information about the logic involved and your rights, and we will review decisions where appropriate.

Security

We implement technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse or alteration. These measures include encryption, access controls and monitoring. While we strive to protect your information, no system can be guaranteed entirely secure, and you should take care to protect account credentials and other personal information.

Children's Privacy

We do not knowingly collect personal data from children. You must be at least 18 years old to register. If we become aware that we have collected personal information from someone under the applicable minimum age, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish the updated policy on our site and indicate the date of the latest revision. Material changes will be communicated to you where required by law or appropriate.