Responsible gambling

We want you to enjoy playing in a way that feels safe, fun and under your control. If gambling is causing stress, worry or affecting your relationships, finances or wellbeing, there are clear practical steps you can take right now to reduce harm and get help. Below you’ll find straightforward tools, signs to watch for, and actions to take if you or someone close to you needs support.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer a suite of account tools designed to help you manage how much time and money you spend. Use these tools proactively — they are here to protect your play, not to limit your enjoyment.

Deposit limits — set daily, weekly or monthly caps on the amount you can add to your account. Choose an amount that fits your entertainment budget and keep it steady.
Loss and wager limits — limit the amount you can lose or stake in a given period so losses remain predictable and controlled.
Session time limits — restrict how long you can play in a single session and add automatic breaks to avoid long, uninterrupted play.
Time-outs (cooling-off) — short interruptions (from 24 hours to several weeks) that let you pause activity and reflect without permanently closing your account.
Self-exclusion — if you need a longer break, self-exclusion will block access for a chosen period (weeks, months, or longer) and prevent re-registration during that time.
Remove payment methods — you can delete saved cards and e-wallets from your account to make impulsive deposits harder.
Limits applied by support — if you prefer, contact our team to have limits applied or extended off-line; we will act quickly and respectfully.

How to Set Safer Limits

Practical, simple steps make a real difference. Use one or two changes first and see how you feel.

Decide a fixed entertainment budget and move that money to a separate account — never play with funds needed for bills or essentials.
Start with conservative deposit limits (for example, reduce current deposits by at least 50%) and reassess monthly.
Set short session limits (30–60 minutes) and enable automatic breaks after each session.
Apply loss limits as well as deposit limits — these stop play once losses hit a set threshold.
If offers, VIP or bonus rewards encourage you to increase stakes, pause and lower your limits before accepting.

Warning Signs of Problem Gambling

Recognising warning signs early helps you act before harm grows. If you notice several of the following, consider tightening controls or seeking support.

Spending more time or money than you planned, and regularly increasing deposits.
Chasing losses — trying to win back money quickly after losing.
Neglecting work, studies, family or social commitments because of gambling.
Borrowing money, selling possessions or using essential funds to gamble.
Feeling anxious, depressed or irritable because of gambling.
Hiding gambling activity from close friends or family.
Continuing to gamble despite negative consequences or broken promises to stop.

What to Do If You Need Help

If gambling is causing harm, take immediate, practical steps to reduce risk and get support.

Stop playing and apply a short time-out or self-exclusion immediately.
Reduce or remove saved payment methods and set the lowest practical deposit limits.
Contact our support team and ask for help applying limits or for temporary account closure — we treat these requests confidentially and without judgement.
Talk with someone you trust about what you’re experiencing — sharing the problem is an important first step.
Seek professional support for financial or mental health advice if gambling has affected your finances or wellbeing.

Links to Support Organizations

There are organisations that specialise in helping people affected by gambling. They offer confidential advice, counselling and practical tools. If you are based in the United Kingdom, national services and local specialists can provide guidance and support.

National helplines and counselling services for gambling-related support.
Local treatment and counselling organisations offering one-to-one help and group support.
Mutual support groups for people and family members affected by gambling.
Financial advice services to help manage debts and create a sustainable budget.

If you are unsure where to start, our support team can help point you towards appropriate local services and describe what each type of support offers.

Support for Friends and Family

If someone you care about is struggling, your support is important. Families often need guidance on practical boundaries and self-care.

Approach the conversation with calm, concern and without blame.
Encourage the person to use account tools and professional support, and offer to help contact services if they agree.
Set clear financial boundaries: consider separating finances, removing access to shared payment methods, and seeking independent financial advice.
Take care of your own wellbeing — family support groups and counselling can help you cope and set healthy limits.

Account Controls, Verification and Security

Your account privacy and security matter. Some protective steps can also help reduce gambling harm.

KYC checks and age verification protect both you and others. Cooperating with verification requests helps keep accounts secure.
Request an account closure or longer-term self-exclusion by contacting support; these actions are reversible only after the chosen exclusion period.
Ask for a copy of your transaction history if you need to review or share it with a financial advisor or support service.
If you suspect someone else has access to your account, change your password immediately and contact support for account lockdown.

Contacting Our Support Team

We are here to help without judgement. When you contact us, our team will listen and act quickly on practical requests.

Available channels: live chat and email for confidential assistance.
When contacting us, tell us your username and the help you need (for example: apply deposit limits, start a self-exclusion, request transaction history).
We can apply immediate account controls, explain available tools, and guide you to appropriate external support services.
All requests related to responsible gambling are handled sensitively and with respect for your privacy.

Making small changes today can protect your tomorrow. If you are worried about your own or someone else’s gambling, please act now — use the tools available in your account, reach out to our support team, and consider contacting specialist support for tailored, confidential help.